Frequently Asked Questions
As of August 2020, many courier services are experiencing temporary delays due to COVID-19. As a result, your package might take a little longer. We will keep our customers updated on a case-by-case basis. Thank you for your patience!
Shipping update (August 28th): Due to covid, our courier has temporarily stopped delivering to Tsz Wan Shan and San Po Kong area. If you’re living in this area, feel free to DM us to work out a viable delivery solution.
Are the frozen series aka "Supabowl and Chill" available for purchase in our Wan Chai or Central shops?
Absolutely! If you want to be 100% sure, feel free to call or message us a day ahead and we can reserve them for you!
What is in your smoothie bases?
Everything is written in the item description & labels and nothing else! Mark our words: NO ARTIFICIAL INGREDIENTS, NO ADDED SUGAR, NO SNEAKY JUICES, ETC.
What's the best way to prepare your smoothie base?
Whatever floats your BOWL! Let it thaw until it reaches your desired creaminess level, then UNLEASH your inner creativity. Fruits and granola is a must! Almond butter if you're feeling fancy! Cookies and sprinkles when we are looking the other way!
How long will the frozen smoothie base aka. "Supabowl and Chill" last in the freezer?
As long as it's kept frozen, it can last for months! Unlike toilet paper, Supabowl and Chill is morally responsible to hoard!
How does shipping work?
We use a quality frozen delivery service to ensure that our product will be kept at the ideal temperature at all time! Shipping coverage include: Hong Kong Island, Kowloon, New Territories and some outlying islands area which includes, Tung Chung, Discovery Bay and Ma Wan. Warehouses and remote areas will not be serviced.
How is shipping calculated?
Shipping cost is calculated based on size and weight. Here's a breakdown of approximate shipping cost:
Bowls (Quantity) | Shipping Cost (HKD) |
1-16 | $55 |
17-32 | $80 |
33-40 | $100 |
41+ | Contact us |
How long will it take for my bowls to get here?
Under normal conditions, it should take 3-5 working days for your bowls to arrive. If the courier isn't able to reach you on the first attempt, they will call you and try again on the next day.
As of August 2020, many courier services are experiencing temporary delays due to COVID-19. As a result, your package might take a little longer. We will keep our customers updated on a case-by-case basis. Thank you for your patience!
What are the product dimensions? How will it fit in our freezer?
Knowing that freezer space is limited in most households, our 200g smoothie base comes in a compact, stack-able container that's only 11 cm in diameter and 4 cm in height. Five containers stacked together is only 16 cm tall.